Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine, necessary details are provided and proved after investigation. Please read the fine rules of each match contest before joining it, it provides all the details about the match.
Gold Coins are part of our Services. Please refer to the Gold Coins page for more details about the Gold Coins governed by these Terms.
You may purchase Gold Coins (“Coins”) through the Coin Store. Coins you purchase will be credited to your account within 24 hours. The value that you paid in the local currency for your Coins is a prepayment only for the redemption of items available for redemption on our Platform via the Services. No credit card, credit line, overdraft protection or deposit account is associated with your Coins account. No interest, dividends or any other earnings on funds deposited in your account for Coins will accrue or be paid or credited to you by Gametosa. The value associated with your Coins is not insured and cannot be redeemed for cash or cash equivalents. You may not transfer Coins you purchase to another individual or account in any fashion.
We endeavor to reward you for being a loyal user of our Services through our rewards programs. We may, but have no obligation to, grant you Coins free of charge (such coins, “Free Coins”) in accordance with our rewards program, such as Quick Duels. Please refer to the rewards page(s), such as the Quick Duels page, for more details about the programs. You can redeem the Free Coins you earned for items available for redemption on our Platform via the Services. A Free Coin is not cash or a cash equivalent and cannot be redeemed for cash or cash equivalents. You may not transfer your Free Coins to another individual or account in any fashion.
We reserve the right to change, modify and/or eliminate Free Coins and the terms applicable thereto at any time upon notice to you (which may be provided through the Services or by modifying these Terms). We reserve the right to terminate your participation in the rewards program if we determine in our reasonable discretion that you have violated these Terms or that the use of your Free Coin is unauthorized, deceptive, fraudulent or otherwise unlawful.
You can pay for Coins by using a payment method accepted at the Gametosa application checkout, Holders of any Coins are not sent statements of itemized transactions from us. You can check the balance of your Coins through the Services. We reserve the right not to accept or otherwise limit use of any Coins if we reasonably believe that the use is unauthorized, fraudulent, in violation of these Terms or otherwise unlawful.
No Refund or Cancellation of Coin Purchases:
Except as required by Google Play Store or Apple App Store, all purchases of Coins are non-refundable and are non-cancellable once purchased. In the event you dispute a Coin purchase you make or attempt to dispute or chargeback any charge for the Coins with your bank or card provider, we reserve the right to submit your transaction or redemption history as evidence of funds being used to the disputing bank.
We do not charge any fees for the opening, activation or use of your Coins account. The value in your Coins account has no expiration date. Please note, however, that if you have not redeemed the value in your Coins for a certain period of time after such value was added, applicable law may require us to remit such value to the state in which the purchasing user was or is located, or the state in which Gametosa is incorporated. This time period will vary from state to state; it may be as short as one year. Accordingly, please remember to use your Coins in a timely manner. You release us from any liability in connection with our compliance with laws applicable in this regard.
Policy informing the customer about the process of refund and exchanges that can occur due to a variety of reasons. The policy should include the refund processing time and mode of refund. In case no refund or cancellation is provided, it should be mentioned on the website.